Refund policy

At Qissey, we strive to deliver products that you love. However, if something isn't right, we're here to help.

• Orders can be cancelled within 1 hours of placing the order.
• Once the order has been processed or shipped, cancellation requests will not be accepted.

We offer exchange / return under limited conditions:

You can request a return or exchange within 7 days of delivery if:

• You received a damaged or defective product
• You received the wrong item
• The product is significantly different from what was shown

To initiate a request, contact us within 7 days with:

• Order ID
• Clear photos/videos of the issue

To be eligible:

• Item must be unused, unwashed, and in original condition
• All tags and packaging must be intact
• Request must be raised within the given timeframe

We reserve the right to decline requests that do not meet these conditions.

• Items purchased on sale or discount (unless defective)
• Custom-made or personalized products
• Products damaged due to misuse or improper handling

All custom-made products are created specifically for you. Therefore:

• No return, exchange, or cancellation is allowed
• Customers must ensure accurate measurements and details
• Slight variations in color, texture, or finish may occur

• Once your return is approved and inspected, refunds will be processed within 3–5 business days
• Refunds will be credited to your original payment method
• For COD orders, refund will be issued via bank transfer or UPI

If delivery fails due to:

• Incorrect address
• Customer unavailable

Re-shipping charges may apply.

• We are not responsible for delays caused by courier partners or unforeseen circumstances
• By placing an order, you agree to our policies and terms governed under Indian laws

• 📧 Email: qissey.fashion@gmail.com 
• 📞 Phone: +91 78629 30732